During Dale Carnegie & Associates 67th Annual International Convention in Honolulu last December, I had a conversation with a colleague from Taiwan. I complimented him on the success of Taiwan team in the past fiscal year. With great enthusiasm I recounted some facts about their achievements (which in retrospect should be something that he already knew).
Of course behind all my excitement I wanted to know how they managed to make it happen. To be honest, I was expecting something in the line of, “Well, our team got together, we drew a strategy, and in the execution everyone chipped in their best effort.” Something that shows camaraderie, team work, hard work, focus, and so on.
Instead, Arthur gave me the biggest smile and said, “We have a good boss.”
At that moment, the doors were opened and everyone in the foyer began pouring into the ballroom for the morning’s General Session. I did not get to ask him what he meant by that. I wish I had pulled him aside and grilled him more on that. Since I didn’t, so I was left to myself to figure it out.
I know his boss. Although John Hei is a popular public figure in Taiwan, the first impression you take on him will not show that. He speaks with a soft voice, and he smiles a lot. One thing that truly leaves a strong impression on me is his humility. He is already in his 70s. In Asian culture, he is considered a senior to whom people pay a great respect. People will understand if he would choose to stand in the sidelines and let the younger generation do the hardwork.
Despite of that, he is not beyond sitting in a classroom with people half his age, to learn from a trainer 20 years his junior, as evident in a program that I had the privilege to be part of in 2011. He did the same exercises as the rest of the class, he took part in small group discussions, and the most amazing thing for me was he was willing to be coached in front of the younger people.
I am sure that is not where the list stops. If I were to interview his team members about him, I think I can get at least 100 more reasons why he is such a good and inspiring boss.
For me, this is where leadership plays an important role in an organization. All the management knowledge remains important to run a successful business. But in the end, what drives people is their leader. What the leader does, what the leader says, how the leader relates with others, will be the driving force behind a great organization.