I spent about half an hour this afternoon talking about the merits of a management accounting system. This system can help track expenses and costs, and can bring higher degree of control of financial and operational performance.
“Just tag anything you do with a code generated by the system, and you can track everything. From hours spent to pennies expended on a project,” I said (or might have said something to that effect; my sense of self importance inflates when uttering big, complicated words that it is difficult for me to remember everything verbatim).
And our Sales Manager said, “I don’t know if our sales team can be expected to work with codes and transactions.”
Which brings the point to the underlying principle of utility: something will not do any good if it does not possess any of the following properties:
1. Ease of use
Why would anyone want a system that is difficult to use, inconvenient, and is not directly beneficial?
To be completely honest, if I am a salesperson, I may not find the idea to be palatable, based on those criteria. For whom exactly the system would bring ease of use, convenience and benefit? Mostly for the finance people who must analyze data and prepare reports to management. For the salespeople and other staff members who must remember to enter codes every time they need to do something, it will be a different case altogether.
The only way this system can be brought across to the users is if there is a way to help all of its users to work easier, better and more profitably.
So back to the drawing board!