“Sorry, I’m taking my toilet break,” the hairdresser told her waiting customers as she was sweeping locks of hair away. She just finished the fourth customer since I got there, without stopping. Although it was my turn to have my hair cut, I understandingly nodded to show my agreement to wait.
The barbershop had 6 chairs, but never in my visits have I seen 6 barbers working. The most number I could remember is 4. The last time I was there, I saw only 2. Today, there was only 1 barber on duty. And it was a holiday. Customers never stopped coming, and she had to serve everyone alone. On top of that, she had to clean the shop, answer the telephone, and receive payments. I could imagine she had been on her feet for hours with no break. I could understand if she took her toilet break for somewhere between 5 to 10 minutes.
She politely asked everyone to step outside the shop because she had to lock the doors. A wise precaution since she was alone, and there were considerable amount of money in the shop. I decided to stand near the door, took out my smartphone and began reading my Facebook timeline to kill time. I was ready to give her at least 10 minutes.
It was less than 5 minutes later when she was back to open the doors. I hurriedly pocketed my phone, and take my seat on one of the 6 chairs.
“How would you like your hair done?” she asked me as if I were her first customer.
“Spike, please,” I said.
She began to work. In 10 minutes, she was done. It was a perfect cut. I gave her double the tip that I usually give. Partly because of her doing a great job, and partly because of my admiration of her commitment in giving her best under a tough situation. And partly because I saw the customer before me giving her double of what I gave her, while patting her on the shoulder with a heartfelt thanks.
Up to this day, I had difficulties in defininf hard work. What does it really mean when you say that someone is working hard? Does it mean the person stay at work until late at night? Complete all of the required tasks? Produce more?
From observing my barber today, I could say that work hard is doing everything you can to keep your commitments. Although she never verbally promised anything to her customers, she was aware of the written sign outside the shop that says “10 Minute Haircut” and she strived to keep that regardless of the circumstances. She might be working alone on a holiday, when she could have taken a leave herself. She could take rests between customers if she wanted to. Her limbs and fingers would need them. She could use myriads of excuses to give herself a break. Her customers would have understood.
But she didn’t.
Instead, she ploughed through.
To work hard is to stay committed, no excuses, no complains.